Your personal data matters. This Privacy Policy explains exactly what information When PKR collects when you register, deposit PKR, place bets or use any part of the platform — and precisely how that information is used, stored and protected.
When PKR takes data privacy seriously. We collect only what is necessary, we protect it with appropriate security measures, and we never sell your personal information to third parties.
This Privacy Policy applies to all personal data collected by When PKR through the website at whenpkr.app, including your account, payment transactions, betting activity and all communications with our support team. By using the When PKR platform, you acknowledge that you have read this policy and understand how your data is handled.
When PKR is committed to handling personal data responsibly and transparently. We are the data controller for all personal information collected through the When PKR platform. This means we are responsible for deciding how and why your personal data is used, and we are accountable for ensuring it is processed in a fair and lawful manner.
We collect personal data because it is genuinely necessary to operate the platform — not because we want to gather as much information as possible. Without certain data, we simply cannot process your PKR deposits, verify your identity, settle your cricket bets or run the responsible gaming programme that all players benefit from.
This policy is written in plain, straightforward language so that Pakistan players can actually understand what is happening with their information. We have deliberately avoided legal jargon where possible. If anything in this policy is unclear, contact our support team at [email protected] and we will explain it.
This Privacy Policy should be read alongside the When PKR Terms and Conditions, which govern your overall use of the platform. Together, these two documents set out the full agreement between When PKR and each registered player.
When PKR collects several categories of personal data. Below is a clear breakdown of what we collect, how we collect it and why it is needed.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, ID documents | Registration form, KYC verification |
| Contact Data | Mobile number, email address, city/province | Registration form, account settings |
| Financial Data | JazzCash / Easypaisa account, bank account details, transaction amounts in PKR | Deposit and withdrawal forms |
| Account Data | Username, account balance, bet history, game activity, login timestamps | Platform usage, automated logging |
| Device & Technical Data | IP address, browser type, device model, operating system, session data | Cookies, server logs |
| Communications Data | Support chat messages, email correspondence, feedback submissions | Direct contact with support team |
| Marketing Preferences | Notification opt-in/opt-out status, preferred contact method | Account settings, registration |
When PKR does not collect data that is unnecessary for platform operations. We do not collect sensitive personal data such as biometric data, health records, religious beliefs or political opinions. We do not collect data from social media profiles unless you have directly shared it with us during a support interaction.
Every piece of data When PKR collects has a specific, legitimate purpose. We do not use your data for purposes beyond what is described in this policy. Here is how your information is used across the platform:
Your identity and contact data are used to create and maintain your When PKR account, verify your age and identity, and communicate with you about account-related matters. When you update your account details, we update our records accordingly.
Your financial data — including your JazzCash number, Easypaisa account, Raast ID or bank details — is used exclusively to process PKR deposits and withdrawals. This data is shared with payment processors only to the extent necessary to complete each transaction. We do not store full payment credentials on our own servers beyond what is required for transaction records.
Your account and activity data is used to operate the betting platform, record and settle bets on cricket, PSL, football and other markets, process casino game results and maintain accurate account balances. This data is essential for the platform to function correctly — without it, we cannot run the service.
Technical and device data — including IP addresses, login timestamps and session information — is used to detect and prevent fraud, identify suspicious activity, detect duplicate accounts and protect the integrity of the platform. This processing protects all players, not just individual users.
We use account and activity data to monitor for signs of problematic gaming behaviour, apply deposit limits and self-exclusion restrictions where requested, and provide players with their gaming history on request. Responsible gaming is a genuine priority at When PKR and data processing in this area is carried out in players' interests.
With your consent, we may use your contact details to send information about When PKR promotions, bonus offers, cricket season specials and PSL campaigns. You can opt out of marketing communications at any time through your account settings. Opting out of marketing does not affect your ability to use the platform or receive essential account communications.
We may process and retain your data to comply with applicable legal obligations, respond to lawful requests from authorities and resolve disputes. This includes maintaining transaction records for the minimum legally required retention period.
When PKR processes your personal data on the following legal bases depending on the purpose of the processing:
When PKR does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Full stop. Your information is shared only where it is genuinely necessary to operate the platform or meet a legal obligation.
When PKR shares personal data with third parties only in the following limited circumstances:
To process your PKR deposits and withdrawals, we share the necessary financial and identity data with our payment partners — which may include JazzCash, Easypaisa, Raast infrastructure providers, banks and card processors. These partners are contractually required to process your data only for the purpose of completing your transaction and in accordance with applicable data protection standards.
For Know Your Customer (KYC) verification, we may share identity documents and personal data with specialist identity verification service providers. These providers verify your identity on our behalf and are not permitted to use your data for any other purpose.
When PKR uses third-party technology providers for hosting, analytics, customer support tools and platform infrastructure. These providers process data on our behalf and under our instructions, and are contractually bound to appropriate data protection standards.
We may disclose personal data to law enforcement agencies, regulatory bodies or courts where required to do so by law, or where disclosure is necessary to protect the rights, safety or property of When PKR, our users or the public. We will only disclose the minimum data necessary in each case.
In the event that When PKR undergoes a business restructuring, merger or acquisition, personal data held by When PKR may be transferred to the relevant successor entity. Users would be notified of any such transfer and their data protection rights would be maintained.
When PKR uses cookies and similar tracking technologies on the platform to provide a functional, secure and personalised experience. A cookie is a small text file placed on your device when you visit the website. Cookies help us remember your preferences, keep your session secure and understand how the platform is being used so we can improve it.
You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies will prevent When PKR from functioning correctly — you may not be able to log in or place bets if essential cookies are disabled.
When PKR retains personal data only for as long as it is necessary for the purposes described in this policy. Different categories of data are kept for different periods depending on their purpose and any applicable legal requirements.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally. Anonymised, aggregated data may be retained indefinitely for analytical purposes.
When PKR implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Our security programme is reviewed and updated regularly.
The security measures applied by When PKR include the following:
While When PKR takes data security seriously and maintains robust protections, no digital system can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, we will notify affected users as required by applicable law and take immediate steps to contain and remedy the breach.
You also play an important role in keeping your account secure. Use a strong, unique password for your When PKR account, do not share your login credentials with anyone, and contact our support team immediately if you notice any suspicious activity on your account.
As a When PKR user, you have rights regarding your personal data. We take these rights seriously and will respond to valid requests promptly. To exercise any of these rights, contact our support team at [email protected] with your request and sufficient information to verify your identity.
Data Rights That Belong to You
When PKR respects your data rights. Here is a plain summary of what you can request at any time by contacting our support team.
You can request a copy of all personal data When PKR holds about you, including your account data, transaction history and bet records.
If any of your personal data held by When PKR is inaccurate or incomplete, you have the right to have it corrected without undue delay.
In certain circumstances you can request that we delete your personal data. Note that legal retention obligations may limit erasure of some records.
You may request that we restrict processing of your data in specific situations — for example while a dispute about accuracy is being resolved.
Where processing is based on your consent or a contract, you can request your data in a structured, machine-readable format for transfer to another service.
Where processing relies on your consent — such as marketing communications — you can withdraw that consent at any time via account settings or by contacting support.
When PKR is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process requires users to confirm they are 18 or older, and identity verification is used to enforce this requirement.
If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has created an account with When PKR, please contact us immediately at [email protected] so we can investigate and act promptly.
We take our responsibility to prevent underage access seriously. Age verification is a non-negotiable part of the When PKR onboarding process and is applied consistently to all new registrations.
When PKR may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements or industry best practice. When material changes are made, registered users will be notified through the platform or via the registered contact details associated with their account.
The updated Privacy Policy will be published at whenpkr.app/privacy-policy with the revised effective date clearly indicated at the top of the page. The current version always supersedes all previous versions. We encourage you to review this page periodically, particularly if you have questions about how your data is being used.
Your continued use of the When PKR platform after a policy update constitutes your acknowledgement of the revised Privacy Policy. If you disagree with any material change, you should discontinue use of the platform and request account closure.
If you have any questions, concerns or requests relating to this Privacy Policy or the way When PKR handles your personal data, please do not hesitate to get in touch. Our support team is available around the clock to assist with data-related enquiries.
Email: [email protected]
Please include "Privacy Enquiry" in the subject line of your message along with your registered username. For data access, rectification or erasure requests, include sufficient information to verify your identity so we can process your request promptly and securely.
We aim to respond to all data-related requests within a reasonable timeframe. Complex requests — such as full data access reports — may take longer to prepare, but we will acknowledge your request promptly and keep you informed of progress.
Privacy Built Into Every Part of When PKR
From the moment you register to every PKR deposit you make, data protection is embedded into how the platform works — not added as an afterthought.
Every PKR deposit and withdrawal you make through JazzCash, Easypaisa, Raast or bank transfer is processed over an encrypted connection. Your financial data is never transmitted in plain text and is not stored beyond what is required for transaction records.
Identity verification at When PKR is handled securely and with minimum data collection. Documents submitted for KYC are shared only with our verified identity verification partner and are retained strictly in line with our data retention policy — not indefinitely.
When PKR does not monetise your personal data. We do not sell, rent or trade your information to advertisers or data brokers. Your data is used solely to operate your account, process your bets and improve the platform — nothing more.
Promotional emails and notifications about cricket specials, PSL season offers and bonus campaigns are sent only with your consent. Opt out at any time through your account settings — no questions asked and no impact on your ability to use the platform.
When PKR keeps your data only for as long as it is genuinely needed. Transaction records are retained for five years as required. Less sensitive data is deleted sooner. When retention periods expire, data is securely deleted or anonymised.
Data access, correction and erasure requests are handled by our support team around the clock. Contact [email protected] with your query and we will respond promptly, treat your request seriously and keep you updated throughout.
Now that you know exactly how When PKR handles your personal data, join thousands of Pakistan players already enjoying cricket betting, slots, live casino and more — all in PKR with JazzCash and Easypaisa support.
18+ only. Play responsibly. By registering you confirm you have read and agree to our Privacy Policy and Terms and Conditions.