These Terms and Conditions govern your use of the When PKR platform. By creating an account or placing a bet, you confirm that you have read, understood and agreed to everything set out below. Please read carefully — this is the agreement between you and When PKR.
This document covers account registration, payments, bonuses, betting rules, prohibited conduct, responsible gaming and more. For questions, contact [email protected]
These Terms and Conditions constitute a legally binding agreement. When PKR is an online entertainment platform. All activity on this platform is for entertainment purposes only and is strictly limited to adults aged 18 and above. If you do not agree with any part of these terms, you must not use the When PKR platform.
By accessing the When PKR website, creating an account, making a deposit in PKR, placing a bet or using any feature of the platform, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. This agreement takes effect immediately upon your first use of the platform.
These Terms and Conditions apply to all users of the When PKR platform, including visitors, registered members, VIP members and any person who interacts with the platform in any capacity. Using the platform without registering an account does not exempt you from these terms where applicable.
When PKR reserves the right to update or revise these Terms and Conditions at any time. When material changes are made, registered users will be notified through the platform or via the contact details associated with their account. Continued use of the platform after any update constitutes acceptance of the revised terms. It is your responsibility to check this page periodically for updates.
When PKR is strictly for adults aged 18 years and above. Providing false date of birth information to circumvent this requirement is a serious violation and will result in permanent account closure and forfeiture of all balances.
To be eligible to register and use the When PKR platform, you must meet all of the following criteria:
When PKR may request verification of your identity and age at any time. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension or closure. We take age verification seriously — this is a non-negotiable requirement of operating a responsible gaming platform.
Each individual is permitted to hold only one account on the When PKR platform. Creating duplicate or multiple accounts — whether using the same identity or different identity information — is strictly prohibited. When PKR uses automated and manual processes to detect duplicate accounts. Where duplicate accounts are identified, all accounts belonging to that individual may be closed and all balances forfeited.
You must provide accurate, truthful and complete information when registering your When PKR account and must keep that information up to date. This includes your full legal name, date of birth, contact details and payment account information. When PKR relies on this information for identity verification, payment processing and responsible gaming purposes. Providing false information is a breach of these terms and may result in immediate account closure.
You are fully responsible for maintaining the security and confidentiality of your When PKR account credentials — including your username, password and any two-factor authentication details. You must not share your login credentials with any other person. When PKR will not be held liable for any losses arising from unauthorised access to your account where you have failed to maintain adequate security of your credentials.
If you suspect that your account has been accessed without your authorisation, you must contact When PKR support immediately. We will take reasonable steps to investigate and secure your account, but we cannot guarantee recovery of funds where unauthorised access has occurred as a result of credential sharing or inadequate security on your part.
All When PKR accounts are denominated in Pakistani Rupees (PKR). All deposits, balances, bets, winnings and withdrawals are processed in PKR. There is no currency conversion applied to When PKR transactions.
All deposits and withdrawals on When PKR are processed in Pakistani Rupees (PKR) via JazzCash, Easypaisa, Raast, Bank Transfer, debit cards and mobile wallets. No foreign currency is accepted or processed.
When PKR accepts deposits via the following methods: JazzCash, Easypaisa, Raast, standard bank transfer, debit cards and mobile wallets. All deposit methods are denominated in PKR. Minimum and maximum deposit limits apply and are displayed at the time of making a deposit. When PKR does not charge fees on standard deposits, though your payment provider may apply their own charges — please check with your provider before depositing.
Deposits are generally credited to your When PKR balance promptly after confirmation from the payment provider. In rare cases involving network delays or technical issues, processing may take longer. If a deposit has not been credited within a reasonable period, contact our support team with your transaction reference and we will investigate.
Withdrawal requests are processed to the same payment method used for the deposit where possible. This is a security measure to prevent funds being diverted to third-party accounts. You must ensure that the account details registered for withdrawals match your verified identity — withdrawals to third-party accounts are not permitted under any circumstances.
Standard withdrawals are processed within the timeframes stated in our help section. VIP members receive priority withdrawal processing as part of their VIP benefits. When PKR reserves the right to carry out identity and source-of-funds verification checks before processing withdrawals. This is a standard procedure and does not indicate any wrongdoing on the part of the player.
A minimum withdrawal amount applies and is displayed within the cashier section of your account. Withdrawals below the minimum threshold will not be processed. When PKR does not charge withdrawal fees on standard transactions, though individual payment providers may apply their own service charges.
If your When PKR account remains inactive — meaning no login, deposit, withdrawal or bet placed — for a continuous period of twelve months, the account may be classified as dormant. When PKR will attempt to contact you using the registered contact details before applying any dormancy policy. Players are encouraged to withdraw any unused balance before an account becomes dormant.
When PKR offers various bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, cashback offers and cricket or PSL season promotions. Each promotion is governed by its own specific terms, which are published on the promotions page at the time the offer is made.
Most bonuses at When PKR are subject to wagering requirements — meaning the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before a withdrawal can be requested. The applicable wagering requirement for each bonus is clearly stated in the promotion's specific terms. Players are responsible for reading and understanding these requirements before accepting a bonus.
Bonuses are available to eligible registered players only. When PKR reserves the right to exclude specific players from individual promotions based on account history, activity patterns or other criteria. Bonuses cannot be claimed in combination with other active bonus offers unless the specific promotion terms explicitly permit this.
Any attempt to abuse bonus offers — including but not limited to creating multiple accounts to claim the same welcome bonus, using automated systems to meet wagering requirements, deliberately exploiting promotional terms or coordinating with other players to manipulate bonus outcomes — will result in the immediate cancellation of all bonuses and may lead to permanent account closure.
When PKR offers sports betting covering cricket (including PSL, T20 internationals and bilateral series), football and esports, alongside casino games including slots, live casino and fish games. By placing a bet or playing any game on the platform, you agree to the specific rules governing that activity as published on the relevant section of the platform.
All bets are subject to acceptance by When PKR. The platform reserves the right to refuse or limit any bet at its discretion, without providing a reason. Bets are only confirmed once the system has issued a bet confirmation — a bet that has been entered but not confirmed is not a valid bet.
In the event of a technical error, system malfunction, manifest pricing error or any other error that results in odds, game outcomes or bet confirmations being displayed incorrectly, When PKR reserves the right to void affected bets and return stakes to the player's balance. This applies to sports betting odds errors, slot game malfunctions and any other technical issue affecting game integrity. No winnings arising from a manifest error will be honoured.
Live in-play betting on cricket, PSL and other sports is available on When PKR. Odds on live markets are updated in real time. When PKR may suspend live markets at any point during an event. Any bets placed during a period of suspended markets will be voided and stakes returned. It is the player's responsibility to confirm that a bet has been accepted before assuming it is active.
Bet settlements are carried out once the relevant event result is confirmed from official sources. For cricket markets, the official result as declared by the match governing body is used for settlement. In cases where there is a discrepancy in official results data, When PKR may delay settlement until the result is confirmed. Settled bets will not be revised after settlement is complete except in cases of manifest error.
Violations of the prohibited conduct section will result in immediate account suspension, permanent closure and forfeiture of all balances. When PKR cooperates fully with relevant authorities where illegal activity is suspected.
The following conduct is strictly prohibited on the When PKR platform. This list is not exhaustive — When PKR reserves the right to take action against any conduct that it determines to be harmful to the platform, other users or the integrity of games and betting markets.
When PKR is committed to promoting responsible gaming. The platform is designed for adult entertainment and we take our obligation to player wellbeing seriously. Gaming should always be an enjoyable activity undertaken within a personal budget and with clear time boundaries — it should never be treated as a way to generate income or recover financial losses.
When PKR provides tools and resources to help players manage their activity, including the ability to set deposit limits, access self-assessment information and request self-exclusion. These tools are available through your account settings and through our dedicated Responsible Gaming page.
If you believe your gaming is becoming a problem, contact When PKR support to discuss self-exclusion options. We will action self-exclusion requests promptly and without judgement. Self-exclusion is a permanent commitment for the duration requested — if you request exclusion, When PKR will not accept new deposits or bets from your account for that period.
When PKR collects and processes personal data in connection with account registration, identity verification, payment processing and platform operations. The full details of how your personal data is collected, stored, used and protected are set out in the When PKR Privacy Policy, which forms part of these Terms and Conditions by reference.
By registering an account with When PKR, you consent to the collection and use of your personal data as described in the Privacy Policy. This includes sharing data with payment processors, identity verification providers and other third parties where necessary to operate the platform and process your transactions.
When PKR implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss or disclosure. However, no system is entirely immune to security risks — you are also responsible for maintaining the security of your own device and account credentials.
When PKR provides the platform on an "as available" basis. While we make every reasonable effort to maintain uninterrupted service, we do not guarantee that the platform will always be available, error-free or free from technical issues. Scheduled maintenance, unexpected outages and third-party service failures may affect platform availability from time to time.
To the fullest extent permitted by applicable law, When PKR's liability to any player for any claim arising out of platform use is limited to the amount deposited by that player in the twelve months prior to the claim. When PKR is not liable for:
Nothing in these Terms and Conditions excludes or limits When PKR's liability for fraud, gross negligence or any other liability that cannot be excluded by law.
When PKR reserves the right to suspend or permanently close any account at any time, with or without prior notice, in the following circumstances:
Where an account is closed due to a breach of these terms, any bonus balance and winnings derived from bonus funds may be forfeited. Real-money deposits (excluding any amounts subject to investigation) will generally be returned to the player via the original deposit method, subject to identity verification requirements being met.
You may also close your own When PKR account at any time by contacting our support team. Voluntary account closure requests will be processed within a reasonable timeframe. Any remaining verified real-money balance will be returned to you via your registered payment method after identity verification.
When PKR reserves the right to amend, update or replace these Terms and Conditions at any time. When material changes are made, we will take reasonable steps to notify registered users — this may be through an in-platform notification, an email to your registered address or a prominent notice on the website.
The updated Terms and Conditions will take effect from the date of publication on the website. Your continued use of the When PKR platform after any update constitutes your acceptance of the revised terms. If you do not agree with any revised terms, you should stop using the platform and request account closure.
The current version of the Terms and Conditions is always available at whenpkr.app/terms-conditions and supersedes all previous versions. When PKR recommends that you review this page periodically to stay informed of any changes.
If you have any questions about these Terms and Conditions, your account, a payment, a bet settlement or any other matter related to the When PKR platform, our support team is available to help.
Email: [email protected]
When PKR support is available around the clock. Please include your registered username and a clear description of your query when contacting us — this helps us resolve your issue as quickly as possible.
For responsible gaming support, self-exclusion requests or concerns about a player's welfare, please contact us directly and mark your message clearly. Responsible gaming requests are treated as a priority and will be actioned without delay.
What These Terms Mean for You
A plain-English summary of the most important points Pakistan players need to know before using When PKR.
Each player gets one account, registered with their real name and correct date of birth. Duplicate accounts or false identity information will result in permanent closure and forfeiture of all funds — no exceptions.
All money on When PKR moves in Pakistani Rupees via JazzCash, Easypaisa, Raast or bank transfer. Withdrawals go back to your verified payment method. Fast processing for standard requests, priority for VIP members.
Bonuses come with wagering requirements that must be met before withdrawing. Always read the promotion-specific terms before claiming an offer. Bonus abuse — including multi-accounting — results in immediate cancellation.
All cricket and PSL bet settlements use official match results. Live markets may be suspended at any time during an event. A bet is only valid once your confirmation is received — always check before assuming a bet is active.
Deposit limits, self-assessment tools and self-exclusion options are available to all When PKR players. If gaming is causing problems, contact support to request exclusion — requests are actioned promptly and without judgement.
When PKR protects your data with appropriate security measures. You are responsible for keeping your own login credentials secure. Never share your password. Report any suspicious account activity to support immediately.
Now that you've read the Terms and Conditions, create your When PKR account and start enjoying cricket betting, slots, live casino and fish games — all in PKR with JazzCash and Easypaisa support.
18+ only. Play within your means. By registering you confirm you have read and agree to these Terms and Conditions.